Policies

Return Policy
Items, including custom items, may be returned for a full (partial for custom) refund as long as it is done within 14 days for any reason except for damage created by the customer. A return label will be provided upon request.

Payment for Custom Items
Custom items will not be made until they are paid for. Payment through the website is immediate, so this applies to orders made outside of the website.

Wait Time for Custom Items
Custom items will take around 2-4 weeks (please see item pages for specific time frames). This allows for time for materials to arrive and for the garment(s) to be made and be shipped, depending on the size and amount of orders there are at a given time. A more accurate wait time will be given at the time of placing the order. Order and shipping times may also be quicker due to supplies arriving earlier or a faster completion of orders, but this is not always guaranteed. Please make orders with an expected wait time of 2 to 4 weeks.

The current COVID-19 pandemic may also cause delays in shipping. Discrepancies due to the measures put in place to protect workers are out of the control of Pink Serenity Boutique. For more information, click here.